How can I place my order?
How nice that you want to place an order with us! We will explain in a few steps how this works.
Step 1: Browse the website and choose your desired product(s). When you click on the product picture or title, you will automatically go to the product information page. Here you can click on the button with the text "Add to cart " to add the product to your order.
Step 2: When you have added the product to the shopping cart, you will receive a pop-up message. In this pop-up you can click on the button to view your shopping cart. Are all desired products in the shopping cart? Then click on the Continue to check out button. Bakker uses a minimum order amount of £ 10. Below this amount it is not possible to place an order.
Step 3: Enter your personal details.
Step 4: Choose a payment method which suits you. All steps for finalizing the payment will appear after choosing one of the payment method.
I have not received a confirmation e-mail, what can I do?
Within a few minutes you will receive an e-mail from us to create a new account. If this e-mail is not in your inbox, please check your spam folder. If the confirmation e-mail also did not end up in your spam folder, please send us a message via the support button (at the bottom right corner of the website).
What are the shipping costs?
If your order is more than £ 50, we charge £ 3,99 postage. With an order between £ 10 - £ 49,99, you will be charged £ 6,29. If your order is less than £ 10, we charge £ 8,29, regardless of the number of items or shipments. Check the total amount of shipping costs at the check out, before you definitively order.
If the delivery address is in a remote or hard-to-reach place, we charge a shipping surcharge of £ 5,00 in addition to the normal shipping costs.
Can I send my order to someone else?
Yes! You can change the delivery address yourself to a different address. You do this in the final step of the ordering process, after you have first entered your own address as the billing address. We do need your e-mail address so that you receive the order confirmation.
Unfortunately it is not yet possible to send a personal message, this is being worked on.
How can I track my order?
Delivery status via e-mail
Once your order has been shipped, you will receive an email from our customer service. In this e-mail you will find a link with which you can track the order via 'track & trace'. This way you know exactly where your package is at that moment and on what date it will be delivered to you.
Delivery status via MyBakker account
In addition to the e-mail that you receive from us, you can always follow the status of your order via “My Bakker”. It is of course important that you have created a MyBakker account during the order process. Don't have a MijnBakker account yet? Do that easily and quickly via this link. When you place a new order, you can find the delivery status of your order in your account.
Can I adjust my order?
This is unfortunately not possible. When you have placed an order, we will process your order very quickly. Therefore it cannot be changed anymore.
Can I cancel my order?
Unfortunately this is not possible, when you have placed an order, we will process your order very quickly. Therefore it cannot be canceled anymore.
You can of course always return your order as long as this is done within 14 days of receipt. Please contact us using the support button (at the bottom right corner of the website) to register your return.
Can I change the billing or delivery address after placing my order?
Unfortunately this is not possible, when you have placed an order, we will process your order very quickly. Therefore it is not possible to change the billing of delivery address anymore.
Why has (part of) my order been canceled?
Our assortment is mostly based on green (living) products. Sometimes it happens that products are not deliverable on a specific moment (any more). The most common reasons could be that the stock is exhausted, or the product cannot be delivered in the short term. Sometimes a greater demand arises than expected from a product. In that case we will cancel the order and send you a cancellation per e-mail. We ensure that you are reimbursed quickly after that. If you haven't paid yet, the transaction will be canceled. If you have not paid yet, no payment will be taken for the product and it will be removed from the invoice with the remaining products.
I have received a delay e-mail, when can I expect my order?
We mainly deliver living products, but sometimes it takes more time to deliver the required quality. This makes it difficult for us to guarantee an exact delivery time, our goal is to deliver as close as possible to the original delivery date. Your order will be sent immediately as soon as it is available from the grower / supplier.