What are the shipping costs?
An online order of £ 50 or more is supplied free of charge. If your order is less than £ 50, we will charge £ 5.29 postages, regardless of the number of items or shipments. Check the total amount of shipping costs at the check out, before you pay.
How will my order be delivered?
Your parcel will be delivered by DPD.
It is our standard to deliver the orders in perfect condition. Because of the sensitivity of our products (from plants until stone flower pots) we pack our orders as sufficient and solid as possible. We do that in such a way that even a longer delivery time will not harm the plants. If there is still something broken or wrong when you receive your order, please contact us via the contact form.
Can I pick up my order?
It is not possible pick up your order at our office/warehouse. We will deliver all orders easily to your door. That way you do not have to lift heavy goods yourself and your car will stay nice and clean.
Can I send an order to another address?
Yes, this is possible. When placing your order you can choose another shipping address within your country.
Can I send an order abroad?
Unfortunately, delivering your order to an address outside your country is not possible at this time.
Can I choose on which day my order will be delivered?
Unfortunately this is not possible. Nature cannot always be planned. To fulfill our quality standards, our products may require a little more attention from us before we can ship them.
What is a Track & Trace code?
Track & Trace is a convenient way to track your shipment online with a tracking code. All you need is this tracking code and your zip code as a recipient. The tracking code will be sent to you by e-mail.
How can I track my package?
Please, follow the instructions in the e-mail with the tracking code. This mail explains the process step by step.
I cannot find my Track & Trace code. Where can I find it?
As soon as the order is with our courier, you will receive an e-mail with the Track & Trace code. If you already received it but lost it, first check your MyBakker account. There you will find your Track & Trace code. If you do not have an account, check you Track & Trace e-mail in your inbox. If you do not have it anymore, you can contact us and we will send it to you.
My Track & Trace code does not give any results. How do I know where my package is?
If you have problems with your Tracking code, then your package is probably not yet registrated to our delivery service. If this happens and the next day it still does not work, please contact our customer service through the contact form.