We do our best to ship your order as quickly as possible. The delivery time of the product is stated with the products. When they are in stock, they are usually delivered within 5 to 7 days. For items that are not in stock, delivery takes a little longer and you will be notified by email of the status of your order.
We send your order if possible in one delivery to save the environment and keep costs down. Only in exceptional cases will Bakker.com send your order in multiple deliveries.
Our carrier does not operate on Dutch public holidays. This affects:
- Ascension Day
- King's Day (27th of april)
- New Year's Day
Your order may be delivered later than we had intended as a result of this.
What are the shipping costs?
If your order is more than £ 50, we charge £ 3,99 postage. With an order between £ 10 - £ 50, you will be charged £ 6,29. If your order is less than £ 10, we charge £ 8,29, regardless of the number of items or shipments. Check the total amount of shipping costs at the check out, before you definitively order.
If the delivery address is in a remote or hard-to-reach place, we charge a shipping surcharge of € 19.50 in addition to the normal shipping costs.
Who delivers my order?
Our orders are delivered to you by DPD.
How will my order be delivered?
It is our standard to deliver the orders in perfect condition. Because of the sensitivity of our products (from plants until stone flower pots) we pack our orders as sufficient and solid as possible. We do that in such a way that even a longer delivery time will not harm the plants. If there is still something broken or wrong when you receive your order, please contact us via the support button (at the bottom right corner of the website).
Can I pick up my order?
It is not possible pick up your order at our office/warehouse. We will deliver all orders easily to your door. That way you do not have to lift heavy goods yourself and your car will stay nice and clean.
What happens if I am not at home during the delivery?
If you are not home when your order is delivered, the package will be:
- Delivered to the neighbors. You will find a delivery note for this in the letterbox.
- Delivered to a place that you selected in the Track & Trace (for example garden)
- Returned and offered again at a later time. You will also receive a message about this in your letterbox. This message also contains information about how you can change the delivery address for the 2nd delivery attempt.
- Brought to a service point after these delivery attempts. You can pick up the package at the service point. You will receive notification of this in the letterbox. Take this message as a receipt to the service point.
Can I send an order to another address?
Yes, this is possible. When placing your order you can choose another shipping address within your country.
Can I send an order abroad?
Unfortunately, delivering your order to an address outside your country is not possible at this time.
Can I choose on which day my order will be delivered?
Unfortunately this is not possible. Nature cannot always be planned. To fulfill our quality standards, our products may require a little more attention from us before we can ship them.
What is a Track & Trace code?
Track & Trace is a convenient way to track your shipment online with a tracking code. All you need is this tracking code and your zip code as a recipient. The tracking code will be sent to you by e-mail.
How can I track my package?
Please, follow the instructions in the e-mail with the tracking code. This mail explains the process step by step.
I cannot find my Track & Trace code. Where can I find it?
As soon as the order is with our courier, you will receive an e-mail with the Track & Trace code. If you already received it but lost it, first check your MyBakker account. There you will find your Track & Trace code. If you do not have an account, check you Track & Trace e-mail in your inbox. If you do not have it anymore, you can contact us via the support button (at the bottom right corner of the website) and we will send it to you.
My Track & Trace code does not give any results. How do I know where my package is?
If you have problems with your Tracking code, then your package is probably not yet registrated to our delivery service. If this happens and the next day it still does not work, please contact our customer service through the support button (at the bottom right corner of the website).